Cancellation by JINSoftz Technology
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged or bank account has been debited, the said amount will be reversed back in your Credit Card or Bank Account as applicable.

Cancellations by the User
A request for cancellation of order shall be valid and accepted only if they are made within 2 hours of placing the order on the Site. Once product packed and sent to the courier cancellation is not possible. In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation. In case you want to cancel your order, you must contact our customer support team by writing to support@jinsoftz.com which remains open 10am-6pm IST on 5 DAYS (Monday to Friday).

How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation, we process the refund within 24 business hours after receiving a valid cancellation request and shall initiate the transfer to the source of payment. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24 business hours. It might take additional 5-7 business days, however it may vary depending on your bank, for the amount to reflect in your account. Shipment charges will not be refunded.